At Furniture City, we want you to feel confident with your purchase. If you are not completely satisfied, we offer a clear and straightforward return policy.
Return Window
You may request a return within 30 days of delivery. After this period, orders are considered accepted and are no longer eligible for a refund.
Eligible Returns
We accept returns for both defective and non-defective products, including:
- Items that are damaged, defective, or incorrect
- Items that do not match the product description
- Items that do not fit or meet your expectations
Return Conditions
To be eligible for a return, items must:
- Be unused and in original condition
- Be returned in the original packaging
- Include all original tags and accessories
We reserve the right to refuse returns that do not meet these conditions.
Exchanges
We currently do not offer exchanges.
If you would like a different item, please return your order and place a new one.
Return Process
To initiate a return, please contact us at:
Email: [email protected]
Please include:
- Your order number
- Reason for the return
- Photos of the item (if applicable)
Our support team will respond within 1–2 business days with return instructions.
Important:
Returns sent without prior approval may not be accepted.
Return Shipping Costs
Customers are responsible for return shipping costs unless the item is defective or incorrect.
We recommend using a trackable shipping service, as we are not responsible for lost return packages.
Refunds
Once your return is received and inspected, your refund will be processed within 2 business days.
Refunds typically take 10–15 business days to appear in your account, depending on your payment provider.
You will receive a confirmation email once your refund has been issued.
Contact Information
If you have any questions, please contact us:
Furniture City
Address: 117 S Washington St, Clinton, MO 64735, United States
Email: [email protected]
Phone: (+1) 660-885-7088
We are committed to providing a smooth and transparent shopping experience. Thank you for choosing Furniture City.
Customer Service Department
(*) IMPORTANT NOTES:
- Our policy lasts for 30 days since the delivery process is completed. Beyond those 30 days, the order will be considered as being accepted by the customer and no reimbursement may take place.
- Items can be returned within 30 days of delivery and don’t have any sub-fees, except shipping cost when you send the return package.
- If the returned package is damaged or lost during return shipping, we will not be responsible and no refunds will be issued.
- Customers must contact the Support Team ahead of time because we cannot be held liable for any unqualified Refund & Return Requests or lost item(s) during the